Zikula Blog

A request for our testers

Posted by landseer [1] on Sun, 04 Jan 2009 (526 reads) edit [2]

A hint for all testers: Before creating a new ticket, please search the existing tickets (open and closed!) if the problem has been reported before.


If yes, feel free to add an additional comment that helps us finding the problem.

Opening a new ticket is a matter of a minute or two, but closing them by either fixing something or just saying "this has already been reported and fixed in xxx" takes way longer for us.

So please, if you want to support the devs, search the tickets before creating a new one. The older a release gets the more likely it is that your bug has been reported and fixed in the meantime. If you are not sure, use the latest SVN-version and try to reproduce it. If the problem still exists, you can mention the revision as well in your ticket.

All this requires some ticket descriptions that point out the real problem on the first glance. "Help, module xxx broken" is not very helpful, but "error: FooUtil not available when loading BarClass.php" helps to identify existing tickets.

Thanks for your support.



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Author: rallek [7]
Jan 19, 2009
not so easy
For a standard User it is often not so easy to find the right one...

Author: kaffeeringe.de [8]
Jan 20, 2009
No Problem
Frank's post is a request not a rule - If you don't find a fitting ticket or you don't know how to search them: You are very welcome to hand in your own ticket.

Again: This shouldn't keep you from handing in a ticket: Either add your problem to an existing ticket or hand in your own. But don't just walk away without giving your feedback! icon_wink

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